In regards to returns, exchanges, and cancellations
At GRAP we accept the following payment options.
Since our products are made-to-order, we ask for “advance payment”.
Payment at our shop
We accept payments at our shop, which is a 3 minute walk from Shinagawa Station.
We accept cash, credit card, and electronic money.
For certain products, you can also pick it up on the spot.
※Access the map to the shop here (https://grap-co.jp/top_en/access_en/)
We will email you a link for payment (URL) after your order details are confirmed.
Please pay by entering your credit card information.
We will issue an invoice, so please make a bank transfer to our designated account.
※Customers will be responsible for any transfer fees.
Cash on delivery
Please pay the delivery driver the total payment for the product, shipping fees, and handling fees (300 yen).
Deferred payment invoice (Only for corporate customers)
For corporate customers who frequently use our services, we can handle sales on account.
We will send you an invoice at the end of each month so that you can make a single payment at a later date.
Please contact our staff to ask about eligibility.